We are in search of a dynamic and highly motivated Audio/Visual Specialist who will play a
pivotal role in our organization. In this multifaceted position, you will be responsible for a wide
array of on-site technical tasks while also serving as a Technical Support Agent, dedicated to
delivering unparalleled technical support and assistance to our valued clients. The ideal
candidate is a problem-solver with a passion for technology, in-venue technical experience,
sports knowledge, excellent communication skills, and a strong desire to learn and grow within
our organization.

Key Responsibilities:

• On-site event technician
• Lead technician on AV events, equipment preparation, onsite setup, operation, and
  teardown of equipment.
• Contribute to the creation of technical documentation for equipment setup.
• Manage and communicate all notes from pre-event site visits.
• Work with AV team in determining resource requirements and external allocations as
  needed.
• On-site inputting of metadata, archiving backdated photos/videos, maintaining
  organization of physical and digital media, and any other archival duties as assigned by
  the supervisor.

Product knowledge:

• Acquire a general knowledge of node based graphic programing, specifically in regard to
  templates.
• Dive deep into comprehensive research, covering various domains such as new vendors,
  background data, and venue information.
• Work with AV Operations Coordinator to accurately document all client projects.
  Cultivate a comprehensive understanding of industry trends, key players, major events,
  and accolades by keeping abreast of major trade and editorial publications.

Technical Support:

• First point of contact for our clients, delivering expert technical support via phone, email,
  and chat.
• Skillfully diagnose and troubleshoot graphics-related issues, offering swift and effective
  solutions.
• Maintain meticulous records of client interactions and issue resolutions to ensure
  accountability and continuous improvement.

Customer Service:

• Elevate the customer experience through exceptional customer service, addressing client
  inquiries and concerns with professionalism and efficiency.
• Foster enduring client relationships, ensuring their complete satisfaction and loyalty.
  Training and development:
• Engage in company-sponsored training programs designed to nurture your expertise in
  audio/visual technology.
• Collaborate seamlessly with the AV team on real-world projects and tasks, honing your
  practical skills.